COMMON QUESTIONS ABOUT SHOPPING ONLINE WITH PIVOT POINT
How can I track my order?You will receive a UPS tracking number from us when your order ships. Go to UPS Tracking and enter that tracking number to see the status of your order.
To calculate shipping time to your location, please click on the link above. Under the SHIP FROM: ZIP Code field, be sure to enter 60007. Under the SHIP TO: ZIP Code field, be sure to enter the ZIP code for the address you are shipping to. Click Update and review the best shipping method for your needs.
Note: Orders placed after 12:00 p.m. CT will not be processed until the next business day.
What are your shipping costs & delivery schedule?This is determined based on the items you have ordered, where you are located and the shipping method selected by you. See the UPS Shipping Map for more information. You can also call Customer Support at 847-866-0500 from 8:30 a.m. - 5:00 p.m. CT weekdays for more details.
How do I return or exchange an item?Contact Customer Support at 847-866-0500 from 8:30 a.m. - 5:00 p.m. CT weekdays to obtain a return authorization number and click here for return policy details.
What do I do if I can't remember my password?In our webstore under Log In, click the link that says "Forgot password?" and follow the reset prompts.
What are the benefits of creating an account and subscribing to your email list?You will be able to order 24/7 online and receive special offers from Pivot Point!
How do I use coupon codes during checkout?You must add the item to your shopping cart before entering the promo code during the checkout process in order to redeem the offer. NOTE: Item cannot be added after the order has been placed.
How long does it normally take to process an order?Orders placed by noon Central Time on any business day will ship out the same day (weather permitting).
I am ordering wefts and the freight costs more than the wefts. Why is that?We utilize a tiered shipping rate on our webstore to determine shipping costs. Please review the table below for more details:
|Order Amount||Shipping Fee|