COMMON QUESTIONS ABOUT SHOPPING ONLINE WITH PIVOT POINT
How can I track my order?You will receive a UPS tracking number from us when your order ships. Go to UPS Tracking and enter that tracking number to see the status of your order.
To calculate shipping time to your location, please click on the link above. Under the SHIP FROM: ZIP Code field, be sure to enter 60007. Under the SHIP TO: ZIP Code field, be sure to enter the ZIP code for the address you are shipping to. Click Update and review the best shipping method for your needs.
Note: Orders placed after 12:00 p.m. CT will not be processed until the next business day.
What are your shipping costs & delivery schedule?The UPS Ground shipping rates listed below are based on the dollar value of the items in your order. If expedited shipping is selected the cost is based on where you are located and the shipping method selected by you. See the UPS Shipping Map for more information on transit time. You can also call Customer Support at 847-866-0500 from 8:30 a.m. - 5:00 p.m. CT weekdays for more details.
How do I return or exchange an item?Contact Customer Support Experience at 847-866-0500 from 8:30 a.m. - 5:00 p.m. CT weekdays to obtain a return authorization number and click here for return policy details. Student kits orders require up to 5 business days to build before they can ship.
What do I do if I can't remember my password?In our webstore under Log In, click the link that says "Forgot password?" and follow the reset prompts.
What are the benefits of creating an account and subscribing to your email list?You will be able to order 24/7 online and receive special offers from Pivot Point!
How do I use promo codes during checkout?You must add the item to your shopping cart before entering the promo code during the checkout process in order to redeem the offer. NOTE: Item cannot be added after the order has been placed. Only promo codes issued by Pivot Point are valid on the Pivot Point webstore.
How long does it normally take to process an order?Orders placed by noon Central Time on any business day will ship out the same day (weather permitting). Student kit orders require up to 5 business days to build before they can ship.
I am ordering wefts and the freight costs more than the wefts. Why is that?We utilize a tiered shipping rate on our webstore to determine shipping costs. Please review the table below for more details:
|Order Amount||Shipping Fee|